Refund policy

All emails regarding your orders & delivery questions will be replied to within 24 hours except Saturday, Sunday and bank holidays as our offices are closed. 

SALE ITEMS

Please note all sales are final there are no returns or exchanges on sale items. 

Please note during busy periods your order can take longer to arrive than the displayed delivery times - UK Bank Holidays can lead to delays also - any orders placed during the Friday-Monday will be processed the following working day. We thank you for your patience :)

Please note during our promotional sale. Sale items may show in stock at the time of an order being placed, however on some occasions the item(s) may be out of stock in which the out of stock item(s) will be refunded. We apologise for any inconvenience this may cause.

PRE-ORDERS

Products for Pre-Order will have their specific date of when we expect the stock to arrive, all orders will be fulfilled following that date. If you place an order combining In-Stock items with Pre-Orders, your order will be shipped along with the Pre-order.


*Please note shipping costs may vary due to the total weight of your order, you will be contacted by our team if further shipping costs should apply.* 

Returns (UK & INTERNATIONAL)

Please note we currently cannot offer a free returns service in the UK or outside of the UK. Returning your order to us will be at your own expense.

You can create a returns label by using the following link: https://www.royalmail.com/track-my-return/create/2779

Exchanges in the UK are free and will have no charge applied for your return. Unless it is a sale item which are excluded from returns.

Items can only be refunded if returned in their original condition with the disclaimer label still attached & the product is unworn/misused.

Please note we cannot accept returns for items that are on or in a sale/outlet category.

Custom printed T-shirts made through the Clothing Customiser will only be refunded if there is a fault with the garment itself E.G. a rip, tear, dirty etc.

Vintage items can only be returned if faulty, some damage and distressing may already apply to the garments. 

In the event that the item is faulty or we have made a genuine mistake we will cover your costs for returning the item.

Refunds can take up to 10 working days to process and reach your account.

Should you have any questions please contact us here:

hellomuse@museassembly.com